Digital Templates

Due to the instant nature of digital files, all sales of digital templates are final. Refunds are only considered under the strict condition that the template is technical defective/malfunctioning, does not perform as intended, and the final product files have not been downloaded.

To request a refund for a malfunctioning digital product:

• Contact Support: Reach out to hello@beautifulgraceprints.com immediately with your order number and a description (or screenshot) of the technical issue.

• Verification: Our team will review system logs to verify file download status and assess the technical issue. If confirmed, a full refund or a fixed file replacement will be issued.

Note: Accessing the digital design tool or generating a preview does not constitute a completed file download, but downloading the final print-ready files invalidates refund eligibility.

Physical Items We accept returns on physical items within 3 days of delivery only in cases of manufacturing or printing defects. Items must be unused, in original condition, and include all original packaging. Clear photo evidence of the defect is required. Because digital proofs are provided for customer approval prior to production, returns or refunds for spelling errors or design selection choices are not accepted. Approved defect claims will receive a free reprint or a full refund.

Cancellation Policy

• Standard Custom Memorial Products: Cancellations are accepted within 30 minutes of purchase, provided customization work has not begun.

• Custom Funeral Programs: Cancellations are only permitted prior to the submission of the design intake form. Once submitted, work begins immediately and orders cannot be cancelled.

• To Request: Contact customer support immediately with your order number. Eligibility is based on the message timestamp.

Exchanges Due to the personalized, made-to-order nature of our items, we do not offer exchanges.

Refund Processing Upon receiving and inspecting returned physical goods or verifying a digital technical issue, we will notify you of approval. Approved refunds are automatically processed back to your original payment method within 10 business days. Please allow additional time for your financial institution to post the funds. If more than 15 business days have passed since approval, reach us at hello@beautifulgraceprints.com.