Refund Policy

Cancellation & Refund Policy

Due to the personalized nature of custom memorial items, we are only able to offer cancellations under very strict, specific conditions. Please review our policy below prior to completing your purchase.

Standard Custom Memorial Products

  • Timeframe: You may cancel your order within 30 minutes of purchase, provided design work has not yet begun.

  • Exceptions: Once 30 minutes have passed, or once our design team begins customizing your item (whichever comes first), the order is finalized and cannot be cancelled or refunded.

Custom Funeral Programs

  • Condition: Cancellations are accepted only before the design intake form is submitted.

  • Exceptions: Once your intake form (containing text, photos, or service details) has been filled out and submitted, design work begins immediately. After submission, cancellations and refunds are no longer permitted.

How to Request a Cancellation To cancel an eligible order, contact customer support immediately with your order number and request. Requests submitted via email or message will be timestamped to determine eligibility. 

We accept returns within 3 days of delivery date, provided the item is unused, in its original condition, and includes all packaging and tags. Returns are only accepted for printing defects. A free reprint or full refund is issued for defective or damaged items if reported within 3 days of delivery, only with clear photo evidence required. You would have received a proof before production to confirm choice of design and to check for spelling errors so this is not an accepted return reason.

 

To begin a return or refund, simply contact our customer support team with your order number and photo of production defect We’ll guide you through the next steps.

 

Once your returned item has been received and inspected, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.